Refund policy

At Rosavienne, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be in their original condition.
  • Have all original tags attached.
  • Be free from makeup, perfume, stains, odors, pet hair, or any signs of wear.
  • Be returned in the original packaging whenever possible.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Lingerie and underwear
  • Bras and shapewear
  • Swimwear with the hygiene liner removed or damaged
  • Bodysuits
  • Earrings and certain personal accessories
  • Personalized or custom-made products
  • Gift cards
  • Final Sale or Clearance items
  • Products damaged due to misuse, improper care, or normal wear and tear

How to Request a Return

Before returning any item, please contact our customer support team.

📧 Email: service@rosavienne.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos (if the item is damaged, defective, or incorrect)

Once your request has been approved, we will provide the correct return address and detailed return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  • Original shipping charges are non-refundable.
  • We recommend using a trackable shipping service, as Rosavienne is not responsible for lost or delayed return shipments.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the item
  • Photos of the shipping package and shipping label

After reviewing your request, we will determine an appropriate solution, including a refund or replacement where applicable.

Refund Processing

After your returned package has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

Order Cancellation

Orders may be canceled within 12 hours after they are placed.

Once an order has entered processing or has been shipped, cancellation requests can no longer be accepted.

For cancellation requests, please contact:

📧 service@rosavienne.com

Shipping Restrictions

Please note the following shipping limitations:

  • We do not ship to APO, FPO, or DPO military addresses.
  • Orders cannot be redirected once shipped.
  • Customers are responsible for providing a complete and accurate shipping address.

Chargebacks & Payment Disputes

If you experience any issue with your order, please contact us before initiating a payment dispute or chargeback.

Our customer support team will make every effort to resolve your concerns quickly and fairly.

Return Address Notice

The business address listed on our website is provided for business correspondence only and is not our return address.

Please do not send returned merchandise to the business address. Customers must contact us first to receive return authorization and the correct return address.

Contact Information

Rosavienne

📧 Email: service@rosavienne.com

📍 Business Address:

3658 Janice Ln
Abilene, TX 79603
United States

Business Address Only – Not a Return Address

If you have any questions regarding returns or refunds, please contact service@rosavienne.com. Our customer support team will respond within 24–48 business hours and will be happy to assist you.