Shipping policy

Thank you for shopping with Rosavienne. We are committed to providing a reliable and efficient shipping experience. Please review our Shipping Policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note:

  • Orders are processed Monday through Friday.
  • Orders are not processed on weekends or public holidays.
  • Processing times may be extended during promotional events or peak shopping seasons.

Shipping Options

Standard Shipping

  • Orders: $0.00 – $49.99
  • Shipping Fee: $10.00

Free Standard Shipping

  • Orders: $50.00 and above
  • Shipping Fee: FREE

Expedited Shipping

  • Orders: $0.00 – $89.99
  • Shipping Fee: $18.00

Free Expedited Shipping

  • Orders: $90.00 and above
  • Shipping Fee: FREE

Estimated Delivery Time

Estimated delivery times after shipment:

  • United States: 5–10 Business Days
  • International: 7–15 Business Days

Delivery estimates exclude processing time and may vary due to weather conditions, carrier delays, customs clearance, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking updates to appear.

Delivery Conditions & Limitations

To help ensure successful delivery, please review the following:

  • Incorrect or Incomplete Address: Rosavienne is not responsible for delivery failures caused by incorrect or incomplete shipping information provided by customers.
  • P.O. Boxes: Standard Shipping to P.O. Boxes is available where supported by the shipping carrier.
  • Military Addresses: We currently do not ship to APO, FPO, or DPO military addresses.
  • Unclaimed Packages: Packages returned because they were unclaimed may require additional shipping charges before reshipment.
  • Address Changes: Shipping addresses cannot be modified once an order has entered processing.

Damaged or Lost Packages

Rosavienne is not responsible for products that are lost or damaged during shipping.

If your package arrives damaged, please contact the shipping carrier directly to file a claim.

Please keep:

  • The damaged item(s)
  • Original packaging
  • Shipping label
  • Packing materials

These materials may be required during the carrier's claims process.

If you need assistance, please contact our customer support team:

📧 service@rosavienne.com

We will do our best to assist you throughout the process.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees required by the destination country.

These charges are not included in your order total and remain the responsibility of the customer.

Business Address Notice

The address below is provided for business correspondence only and is not a return address.

Please do not send returned merchandise to this address. Contact our customer support team first to obtain return authorization and detailed return instructions.

Contact Information

Rosavienne

📧 Email: service@rosavienne.com

📍 Business Address:

3658 Janice Ln
Abilene, TX 79603
United States

Business Address Only – Not a Return Address

If you have any questions regarding shipping or your order, please contact service@rosavienne.com. Our customer support team typically responds within 24–48 business hours and is happy to assist you.