Terms of service

Last Updated: June 2026

Welcome to Rosavienne. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing this website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Website Use

By using our website, you agree that you:

  • Are at least 18 years old or have permission from a parent or legal guardian.
  • Provide accurate and complete information when placing an order.
  • Use this website only for lawful purposes.
  • Will not interfere with the operation, security, or functionality of the website.

Rosavienne reserves the right to refuse service, limit purchases, suspend accounts, or cancel orders at its sole discretion.

2. Product Information

We make every effort to ensure that product descriptions, pricing, images, colors, and specifications are accurate.

However:

  • Product colors may vary depending on your monitor or mobile device.
  • Measurements may vary slightly due to manual measurement.
  • Product availability is subject to change without notice.

We reserve the right to modify or discontinue products at any time.

3. Pricing & Payment

All prices displayed on our website are listed in United States Dollars (USD).

Full payment is required before orders are processed.

We reserve the right to:

  • Correct pricing or typographical errors.
  • Refuse or cancel suspicious transactions.
  • Cancel orders resulting from technical or inventory errors.

If your order is canceled after payment has been received, a full refund will be issued to the original payment method.

4. Order Acceptance

An order confirmation email confirms that we have received your order but does not guarantee acceptance.

Orders may be canceled due to:

  • Payment verification failure
  • Product unavailability
  • Pricing or inventory errors
  • Suspected fraudulent activity
  • Shipping restrictions
  • Violation of these Terms

5. Shipping

Shipping estimates are provided as guidelines only and are not guaranteed.

Delivery delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Public holidays
  • Incorrect shipping information
  • Events beyond our reasonable control

Please note:

  • We do not ship to APO, FPO, or DPO military addresses.
  • Shipping addresses cannot be modified once an order has entered processing.

For additional information, please review our Shipping Policy.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Returned merchandise must satisfy all eligibility requirements before a refund is approved.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Icons
  • Text
  • Website design
  • Product descriptions

is the exclusive property of Rosavienne and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

8. User Conduct

Users agree not to:

  • Use this website for unlawful purposes.
  • Upload harmful software or malicious code.
  • Attempt unauthorized access to our systems.
  • Commit fraudulent or deceptive activities.
  • Disrupt the operation or security of the website.

Violations may result in order cancellation, account suspension, or legal action.

9. Third-Party Services

Our website may contain links to third-party websites for your convenience.

Rosavienne is not responsible for the content, policies, or practices of any third-party websites. Accessing those websites is at your own risk.

10. Disclaimer

All products and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by applicable law, Rosavienne disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and uninterrupted website availability.

11. Limitation of Liability

To the fullest extent permitted by law, Rosavienne shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the applicable order.

12. Changes to These Terms

We reserve the right to update or revise these Terms of Service at any time.

Changes become effective immediately upon publication on this page. Continued use of our website indicates your acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States.

Any disputes relating to these Terms or the use of this website shall be resolved by the appropriate courts with jurisdiction.

If you have any questions regarding these Terms of Service, please contact service@rosavienne.com. Our customer support team will respond within 24–48 business hours and will be happy to assist you.